We respect your privacy and are committed to protecting your personal data. This policy explains the terms on which we collect and process your personal data, and how we protect your personal data when you visit our website at https://sosueme.ie/, you contact us, you comment on our website, you sign up to our newsletter, or you otherwise engage us for. In addition, it explains your privacy rights and how the law protects you.
1. About us
We are SoSueMe Limited, a company registered in Ireland under company number 542769 with our registered office at Unit 7A, Ashbourne Business Park, Ashbourne Co. Meath, Ashbourne, Meath A84YF30, Ireland (“we” or “us”).
We will only process your personal data in line with data protection laws, namely the General Data Protection Regulation ((EU) (2016/679), the Irish Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directives) Regulations 2023 (the “Data Protection Legislation”). If any of these laws are replaced or superseded, we will also comply with those.
2. The data we may collect about you
Personal data/information means any information about an individual from which that person can be identified. It doesn’t include anonymous data. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, family name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data includes information about how you use our website, our products, and our services.
- Location Data includes information about your physical location (explained later in this policy).
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Aggregated Data such as statistical or demographic data for any purpose, isn’t considered personal data in law as this data will not directly or indirectly reveal your identity to us. We may aggregate your Usage Data to calculate the percentage of users accessing a specific app or website feature.
We don’t collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We also don’t collect any information about criminal convictions and offences.
3. How is your personal data collected?
We may use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity and Contact by filling in forms, by corresponding or engaging with us by post, phone, email, social media or otherwise.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, such as Google, Companies House, or the electoral register.
4. How we use your personal data
We will only use your personal data when we can rely on a legitimate (lawful) basis, such as:
- Where we need to perform the contract, we are about to enter into or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- Where we need to comply with a legal obligation.
5. Purposes for which we will use your personal data
We have set out below the ways we may use your personal data, and which of the legitimate bases we rely on to do so:
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To enable you to submit an enquiry to us, whether via email, phone, through our website, or via social media, including but not limited to Twitter, Facebook, Pinterest, YouTube and Instagram||Identity Contact||(a) Performance of a contract with you|
(b) Necessary for our legitimate interests (to enable us to respond to your enquiry)
|To enable you to post a comment on our website||Identity Contact||(a) Performance of a contract with you |
(b) Necessary for our legitimate interests (to enable you to use this feature of our website)
|To manage our relationship with you which will include:|
(b) Asking you to leave a review or take a survey
|Identity Contact Profile Marketing and Communications||(a) Performance of a contract with you |
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||Identity Contact Profile Usage Marketing and Communications||(a) Performance of a contract with you|
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To enable you to register for our mailing list/email marketing||Identity Contact Marketing and Communications||(a) Performance of a contract with you|
(b) Necessary for our legitimate interests (to enable us to provide you with the newsletter/email marketing and present you with information, goods or services we consider you will be interested in)
|To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Identity Contact Technical||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||Identity Contact Profile Usage Marketing and Communications Technical||(a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, our products/services, marketing, customer relationships and experiences||Technical Usage||(a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||Identity Contact Technical Usage Profile Marketing and Communications||(a) Necessary for our legitimate interests (to develop our products/services and grow our business)|
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you haven’t opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you orby contacting us at any time.
Where you opt out of receiving these marketing messages, this won’t apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Google Analytics – this is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use our website and to count the number of people who use it. Google Analytics stores your IP address anonymously. Google does not associate your IP address with any personally identifiable information.
We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full website experience to you, including some elements of video advertising. If at any time you wish to disable our cookies, you can do so through the settings on your browser, or whenever the pop-up appears on the website (each time you access the website).
8. Disclosures of your personal data
We may disclose your information in the following cases:
- If we want to sell our business, or our company, we can disclose it to the potential buyer
- We can disclose it to other businesses in our group
- We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety, or rights
- We can exchange information with others to protect against fraud or credit risks.
We may also contract with third parties to supply services to you on our behalf. These include:
- Credit card processing services
- Order fulfilment service providers
- Analytics service providers
- Event/campaign management service providers
- Website management service providers
- Information technology and related infrastructure provision
- Email delivery services
- Our auditors and legal advisors.
Specifically, the third party processors we currently use in our business activities include the following:
- Cloudflare – used to enable you to post comments on our website
It is important to note that these third party processors are bound by data protection obligations in the same way that we, or any company that processes personal data is. If you would like more information about how these third parties process and store your personal data, you can find out more information by clicking the links and visiting their terms and conditions and privacy policies.
9. Data security
Data security is of great importance to us, and to protect your personal data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data we collect. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If there is an incident where we become aware that there has been a data breach, we will let you know without undue delay. We will then take all necessary steps, including informing the ICO, to limit the extent of the breach and to prevent a further reoccurrence.
It is important to note that we can only do our best to protect your personal data but the transmission of information over the internet is not entirely secure. Any personal data you share with us over the internet is done at your own risk.
10. International transfers
We may transfer your personal data outside of the UK or the European Economic Area (EEA) where we engage third parties to provide services on our behalf, such as to receive services or deal with payment. Whenever we transfer your personal data out of the UK or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or the EEA.
11. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
12. Your legal rights
Under certain circumstances, you have rights under the Data Protection Legislation in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us by emailing [email protected]
You won’t have to pay a fee to access your personal data (or to exercise any of the other rights), but we can charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we can refuse to comply in these circumstances.
We may need you to provide evidence of your identity as a security measure and we may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month, but it could take longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
13. Notice for California residents of privacy practices and rights
If you are a California resident, California law may provide you with additional rights regarding your personal data. The CCPA gives you the following rights:
- Right to know about the personal information we collect and share:
- The CCPA gives you the right to request that we disclose the specific pieces of personal information we have collected about you;
- Please see above for information on the data we collect on you, and how we process it;
- We do not sell your personal information. However, we do disclose your personal data to limited third parties, as described above.
- Right of deletion:
- You have the right to request that we delete your personal information, subject to certain exceptions.
- If you wish to delete your personal data, please contact us at [email protected]. Please note that we may require certain information from you in order to verify your identity before proceeding with your request.
We collect the categories of personal information from you in connection with your use of our website and our services as described above. We will not discriminate against you for exercising any of your CCPA rights.
14. Third party links
This policy only relates to our website and to our business activities. We have links on our website to other websites, including but not limited to our social media accounts. These websites aren’t controlled by us and they will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.
15. Changes to this policy
We can update this policy from time to time as laws change or as our website or our services change. If we make material changes to this policy, and we need your consent to those changes, we will contact you by email to do so.